Cisco HCS - what is latest release?

[Sandra Gustavsen]

Hello,

Per the announcement yesterday, Cisco HCS is targeted to add new telepresence, contact center and UC services in 4Q2012. Is this forthcoming version called HCS 9.0?

Also, is telepresence new as an HCS service or did it already exsist, but will be enhanced in version 9.0?

Thank you,

Sandy

[marcgall]

Hello Sandy > yes it is r9.0 and is the next stage in the evolution of Cisco HCS and Cisco delivering application breadth and platform breadth across the whole HCS solution.

Please take a look at the Announcement Press Release to see what we announced and come back with any questions

[Sandra Gustavsen]

Hi Marcus,

Thanks very much for your feedback. Just to confirm, there are two new services coming for HCS 9.0 - telepresence and contact center, plus some new UC features (Extend and Connect and FMC). Are there other new UC features? Is there a link or more documentation that details these new services/features, or can you provide a bit more detail?

Thank you,

Sandy

[marcgall]

Hi Sandy,

Yes you have caught the key highlights of the announcment, but there was simply too much great news to fit into one press announcment! 

Yes, the big news is around TPaaS and CCaaS with the introduction and expansion of TelePresence and Customer Collaboration solutions in HCS, but as you say we have further extended the UC and Mobility services.  There is a link in this latest announcement to our previous (earlier in the year) announcement when we extended the latest Cisco UC capabilities, but for your convenience here it is in this post.

On Mobility, we did also announce further developments that will be available in Q1CY13.  These include VoLTE (Voice over Long Term Evolution networks, or 4G) and the enablement of FMC environments; namely the enablement of key supplementary serices including ad hoc conferencing and call transfer to name just two.  Basically this is a really exciting evolution of Cisco's FMC strategy by offering IMS integration into HCS with the 9.0 release. 

These developments further enable Cisco HCS partners to build on their own capabilities and offer even richer collaboration services to their customers.

Hope this helps, Marcus.

[Sandra Gustavsen]

Hi Marcus,

Yes, very helpful.

Thank you again,

Sandy