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Cisco IP Manager Assistant (Unable to Connect to Server)

agustinfilardo
Level 1
Level 1

IPHello All,

I'm facing the following issue with IPMA, I cannot connect to the server. The message I'm getting is "Unable to Connect to the server"

I already configured the IPTManager primary address and the IPMA primary address under IPMA service parameters. Both IPs are the same and belongs to the Publisher. (See screenshot attached)

 

So far I've restarted CTIManager, IPMA and  Tomcat Services but still failing. I've tried activating the service on the subs but nothing changed.

 

I'm also getting the following error every 1 minute (see below), the curious thing is that the service looks STARTED when "utils service list" is issued. (output below)

Feb 27 12:25:51 UK1NXCM1 local99 0 : 42: UK1NXCM1.gdc0.XXXXX.net: Feb 27 2019 12:25:51.387 UTC : %UC_JAVAAPPLICATIONS-0-IPMANotStarted: %[ServletName=Cisco IP Manager Assistant][Reason=Service failed to go active. ][AppID=Cisco Tomcat][ClusterID=][NodeID=UK1NXCM1]: IPMA Application not started

 

 

 

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Name Service Cache [STARTED]
Entropy Monitoring Daemon [STARTED]
Cisco SCSI Watchdog [STARTED]
Service Manager [STARTED]
HTTPS Configuration Download [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco Bulk Provisioning Service[STARTED]
Cisco CAR DB[STARTED]
Cisco CAR Scheduler[STARTED]
Cisco CAR Web Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CDR Agent[STARTED]
Cisco CDR Repository Manager[STARTED]
Cisco CTIManager[STARTED]
Cisco CTL Provider[STARTED]
Cisco CallManager Admin[STARTED]
Cisco CallManager SNMP Service[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Authority Proxy Function[STARTED]
Cisco Certificate Change Notification[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco Change Credential Application[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco Dialed Number Analyzer[STARTED]
Cisco Dialed Number Analyzer Server[STARTED]
Cisco DirSync[STARTED]
Cisco E911[STARTED]
Cisco ELM Client Service[STARTED]
Cisco Extension Mobility[STARTED]
Cisco Extension Mobility Application[STARTED]
Cisco IP Manager Assistant[STARTED]
Cisco IP Voice Media Streaming App[STARTED]
Cisco License Manager[STARTED]
Cisco Location Bandwidth Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco Prime LM Admin[STARTED]
Cisco Prime LM DB[STARTED]
Cisco Prime LM Server[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco SOAP - CDRonDemand Service[STARTED]
Cisco SOAP - CallRecord Service[STARTED]
Cisco Serviceability Reporter[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Cisco Trust Verification Service[STARTED]
Cisco Unified Mobile Voice Access Service[STARTED]
Cisco User Data Services[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Platform Administrative Web Service[STARTED]
SNMP Master Agent[STARTED]
SOAP - Diagnostic Portal Database Service[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco CallManager[STOPPED] Service Not Activated
Cisco DHCP Monitor Service[STOPPED] Service Not Activated
Cisco Directory Number Alias Lookup[STOPPED] Service Not Activated
Cisco Directory Number Alias Sync[STOPPED] Service Not Activated
Cisco Extended Functions[STOPPED] Service Not Activated
Cisco Intercluster Lookup Service[STOPPED] Service Not Activated
Cisco Prime LM Resource API[STOPPED] Service Not Activated
Cisco Prime LM Resource Legacy API[STOPPED] Service Not Activated
Cisco TAPS Service[STOPPED] Service Not Activated
Cisco Tftp[STOPPED] Service Not Activated
Cisco UXL Web Service[STOPPED] Service Not Activated
Cisco WebDialer Web Service[STOPPED] Service Not Activated
Cisco Wireless Controller Synchronization Service[STOPPED] Service Not Activated
Self Provisioning IVR[STOPPED] Service Not Activated
Primary Node =true

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