cisco ip phone 7960 cannot connect to call manager express

[david]

The 7960 ip phone seems not to connect to the call manager express

router and i have already put the firmware and configured the tftp

server,the rest of the phones the 7911`s are all working ok,i have tried

to reset the phone but it doesnt respond to the # key so as to reset to

factory defaults.

I have tried all the options of resetting it but to no avail.

could someone give me some techie tips on this ? could it be a hardware issue ?? please assist.

[ivillegas]

Go to the phone and check if the TFTP server is correct (should be the CME IP address). Also check the DHCP address.

Resetting 7900 Series IP Phones to Factory Defaults:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml

Check the bug:

CSCed93627: Not able to reset 7970 back to factory defaults