Cisco Open Customer Contact Interface (OCCI)

[karenkleismit]

Do you need to be an AVVID Partner to access the OCCI interface documentation? What software/version does a customer need to take advantage of it? Thanks in advance.

[amritpatek]

For information on OCCI, please refer to:

Cisco Systems Expands Customer Contact Portfolio Across All Customer Segments

http://newsroom.cisco.com/dlls/2004/prod_022504.html

IP-Based Customer Interaction Networks: At the Heart of Successful Customer Contact

http://newsroom.cisco.com/dlls/2004/ts_022504.html