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Conference call!! No ring tone back. Please Help!!

jolo07310
Level 5
Level 5

CCM 3.2(3)sr3

I tried to do conference call on IP Phone.

I initial call to first party first.

Then I hit "Confrn" key to get dial tone, then dial a internal or outside call. I hear the ring tone back, but once I hit "Confrn" key again. I wont hear ring tone back. It is dead air until hit the user's voice mail.

Anyone knows why??

Thanks for help.

Ken

1 Reply 1

sbilgi
Level 5
Level 5

Which is the CallManager version you are using? For all the Callmanager prior to 4.0, this is a normal behavior. This is resolved in CallManager 4.0 by using the annunciator system to play ringback tone into the conference bridge.