CPCA returning page not found 404

[sdone]

I have an installation of Unity 4.0.1 in which the CPCA returns a page not available. SA works and the status monitor works. tomcat and web services are up and running, and just in case I ran the :

e:\cscoserv\setup.js source="e:\cscoserv\setup.msi" target="c:\commserver"

which returned an error in the log of not being able to find the file 1e9603, which does not in fact exist on the server. Everything else works just fine. What is the next step?

[kechambe]

See CSCea16589.

http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCea16589

[path]

You will have to provide more information.

1- Is this a new installation, or is it something that stopped working after a while?

2- Give the full error message you get and specify from which log gile you got it.

File with that style of file name are usually generated during installation by the MSI service to cache the setup.msi. That cached version is used to perform a uninstall/repair. Running the setup.js on a currently installed CPCA will trigger a uninstall of the current version (if any) and then perform the requested install.

3- Have you tried to verify CPCA application is properly loaded by tomcat?

- try accessing the unity server on port 8080:

http://:8080/ciscopca

- if you get something, the likely candidate is the IIS to tomcat integration.

You can refer to the Cisco Unity CPCA Trouble shooting guide on CCO.

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_troubleshooting_guide_chapter09186a00801ba5c0.html

Thanks

PatH