CTI Route Point DNs with CCM 4.0(2)a

[damien.roberts]

I have a CallManager 4.0(2)a installation which, for the purposes of integration with an third party CTI product, requires 5 DNs associated with the one CTI Route Point. With systems prior to CCM 4 there was never a problem doing this, however with CCM 4.0(2)a I am getting the following error when I attempt to add the third DN:

The following error occurred while attempting to retrieve and display the requested information:

The maximum number of calls for this device has been met or exceeded. Please reduce the Maximum Number of Calls setting on other line(s) of the same device and try again. (1001)

Can someone tell me how to overcome this limitation?

[murabi]

I guess you ran out of Max Num of Calls on the configuration, that's why CCM admin would not allow you to add an extra line. You need to lower the value of this parameter on the existing line, then the insertion will work.