CUC SEND EMAIL WITH TELEPHONE NUMBER INFORMATION

[Eduard Trullols Ripolles]

Hello.

I have a customer who has migrated the  Call Manager and Unity to version 10.5 and with the old version of Unity he had a feature that when someone hung up  the call before leaving a message in the mailbox, he received an email with the calling  number information .

Now with the new version no longer has this feature.

Anyone know if you can configure this feature or  version 10.5 are not supported?

Thanks.

[Jaime Valencia]

 The old Unity didn't have that feature, missed call notifications has only been implemented in CUC 11.x

[Eduard Trullols Ripolles]

Hi Jaime and thanks for your answer.

I've read the documentation that this facility (missed call notifications) is implemented from version 11.x, but in my case it is a call that has been answered by voice mail and caller hung up before  to leave a message.

The customer says that the old version it's work fine.

Thanks.

[Jaime Valencia]

Unity never had that, you probably want to actually take a look at what they have/had to get the real story, AFAIK using Exchange for UM also provides that. It might be they're using a 3rd party and they just don't know what's actually happening on the backend, and tell you what they think is happening.