07-21-2006 01:45 AM - edited 03-13-2019 02:16 PM
Hello,
Is it possible to customize prompts by time and date only with CME B-ACD ?
Is CUE absolutely need for this functionnality (avoiding caller to wait to and agent to be available whereas no agents are available at all)
Thank you.
07-27-2006 05:52 AM
Try this link
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00804ad85d.html#wp2230559
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