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Decipher error messages from Event Viewer

skkwok
Level 1
Level 1

Greetings,

I would like to find out how can I know more about the error messages reported about the Unity in the Win2K server Event Viewer?

For example, Event Source: AvDirSynch_MC or Event Source: AvCiscoTsp_MC.

This will be helpful in finding out what's wrong with the Unity as well as finding the solution to it.

Thanks.

Agape,

Kwok :)

5 Replies 5

kechambe
Level 7
Level 7

We realize that the Unity event logs are less than perfect right now. Today your best bet is posting them to this forum.

There is a major effort underway to clean up the event log messages for the Unity 4.0 release and make them more useful. This will most likely include a website to search for error messages.

Keith

Greetings Keith,

Here are the apps log from the Event Viewer:

1) Event Type: Warning

Event Source: AvMiu_MC

Event Category: Warning

Event ID: 521

Date: 8/8/2002

Time: 18:16:03 PM

User: N/A

Computer: BCCS_VMS1

Description:

Component Miu: Thread 0x00000E18 had a Failure on Port 8 in Method CAvTSPAbstraction::Selsius_SetMWI()

DESCRIPTION: HardFailure from lineDevSpecific.

DETAILS:

DestAddress: 4658

Messages: 0

State: OFF

ErrorCode: 0x80000048.

2) Event Type: Warning

Event Source: AvNotifier_MC

Event Category: Run

Event ID: 1045

Date: 8/8/2002

Time: 18:16:53 PM

User: N/A

Computer: BCCS_VMS1

Description:

Failed to set message waiting lamp for Yeo, Eugene, ext 4658, switch 0, cluster 0, reason: SetMWI failed with 0x80004005

3) Event Type: Warning

Event Source: AvDirSynch_MC

Event Category: Warning

Event ID: 1056

Date: 8/8/2002

Time: 18:20:13 PM

User: N/A

Computer: BCCS_VMS1

Description:

Skipping synchronization cycle due to error connecting to LDAP server. Ensure that the server is accessible, Exchange services are running on the server, and the monitor service account is configured correctly.

4) Event Type: Warning

Event Source: AvCiscoTsp_MC

Event Category: None

Event ID: 102

Date: 8/8/2002

Time: 18:21:02 PM

User: N/A

Computer: BCCS_VMS1

Description:

AvCiscoTsp device 5: Disconnected from CallManager 10.199.178.11.

5) Event Type: Error

Event Source: AvRdbSvr_MC

Event Category: Startup

Event ID: 21000

Date: 8/9/2002

Time: 20:40:32 PM

User: N/A

Computer: BCCS_VMS1

Description:

Last Category Failed connecting to underlying database using: provider=SQLOLEDB;driver={SQL Server};Data Source=BCCS_VMS1;Initial Catalog=UnityDb;Integrated Security=SSPI: 80004005

6) Event Type: Error

Event Source: AvCs_MC

Event Category: None

Event ID: 100

Date: 8/9/2002

Time: 20:40:32 PM

User: N/A

Computer: BCCS_VMS1

Description:

Exception occurred and handled in File: h:\commsvr\Sources\dal\DalDb\AvRdbSvr\AvRdbRowsetImpl.h at Line: 340 - Error: 80048807H Call stack:

0x5E0742DD AvRdbSvr.dll:

0xFEDCBA98 : :

0x89ABCDEF : :

0x77D5298F RPCRT4.DLL: RpcRevertToSelf + 858 bytes

7) Event Type: Error

Event Source: AvArbiter_MC

Event Category: Run

Event ID: 1018

Date: 8/9/2002

Time: 21:34:12 PM

User: N/A

Computer: BCCS_VMS1

Description:

[Port 1] Failed attempting to load database object for application [PHTransfer], specified in routing table rule [6].

8) Event Type: Warning

Event Source: AvGaen_MC

Event Category: Gaen Server

Event ID: 104

Date: 8/10/2002

Time: 11:06:55 AM

User: N/A

Computer: BCCS_VMS1

Description:

Still Waiting for All devices to Load on line 243 of file h:\CommSvr\Sources\Gaen\AvGaenSvr\GaenEngine.cpp

9) Event Type: Warning

Event Source: AvMiu_MC

Event Category: Warning

Event ID: 749

Date: 8/10/2002

Time: 11:07:08 AM

User: N/A

Computer: BCCS_VMS1

Description:

Extension Mapping: couldn't find any extension mapping files (.exm) in e:\CommServer\IntLib\ExtensionMapping\Calling\.

10) Event Type: Error

Event Source: AvArbiter_MC

Event Category: Init

Event ID: 1004

Date: 8/10/2002

Time: 11:07:20 AM

User: N/A

Computer: BCCS_VMS1

Description:

Unable to log onto the Doh.

11) Event Type: Error

Event Source: AvCsServices_MC

Event Category: Init

Event ID: 1025

Date: 8/10/2002

Time: 11:07:20 AM

User: N/A

Computer: BCCS_VMS1

Description:

AvCsMgr: Component Arbiter initialize failed.

12) Event Type: Error

Event Source: AvCsServices_MC

Event Category: Error

Event ID: 1014

Date: 8/10/2002

Time: 11:07:20 AM

User: N/A

Computer: BCCS_VMS1

Description:

Manager service (AvCsMgr) failed to initialize the component manager.

I truly need to resolve the above mentioned as the Unity server keeps failing. Thank you for your help.

Yours sincerely,

Kwok

What version of Unity is this?

Keith

Greetings Keith,

This is Unity version 3.0, Build number 3.0(4). This there anyway to upgrade this to version 3.1(4) in the quickest way? Thanks.

Agape,

Kwok :)

You can download 3.1(4) at:

http://www.cisco.com/cgi-bin/tablebuild.pl/unity-31

Click on 'Download Full CD Images of Unity 3.1'.

You can also get 3.1(4) at:

ftp-sj.cisco.com

cd to /cisco/voice/unity/3.1.2cd

I know the directory is named 3.1.2 but they are actually 3.1.4 CDs in the directory.

I recommend using FTP to get them.

As long as Unity is running you should be able upgrade. Make sure to check out the release notes.

Keith