Hi!
We have an issue with having 20 locations and one Directory Handler.
One, of course is having many first names the same (having them record their names and locations seem to help some, btw, has that been improved in 3.1? Some type of directory search function? Extension prefix, private list?)
The second is, once they are there and hit 0 for operator, you can not get them back to the same location (Example, they call in from Irvine, CA, hit 4 for directory, then can not find that person, hit 0. The main office is in Livermore so they are forwarded to Livermore's operator). What has other people done in this situation?
Thanks!
don