Disable Speakerphone CME

[g.weiner]

Is there a way to disable the speakerphone functionality in CME, I'm installing CME in an open office and would like the agents to have to pickup the phone to answer calls. If so how ?

Thanks

Greg

[smalkeric]

"service phone" command will do that for you.

http://www.cisco.com/en/US/products/sw/iosswrel/ps5207/products_feature_guide_chapter09186a00802c17d6.html#wp1345510

[g.weiner]

Is this only for the 7970. Where can I get a sample xml file