extended service installation problem

[rachelau_2004]

I am trying to install extended service 3.1.3 on call manager 3.3.3

during installation, i receive the following error:

setup initization error: set up is unable to find installation languages in C:\ sti\stage\apps\service\SETUP.LID files

error 105

I saved the file (cm-es-ffr.3-1-3.exe) under C drive and then run it from there.

when under the Apps folder, there is only CiscoCRA folder but no Service folder.

please advice .

Thanks.

[pradeepde]

I suspect the problem is with the extended service.You can also try to restart the CCM