09-28-2009 06:09 PM - edited 03-13-2019 06:40 PM
hi everybody, i need configure the general manager phone's with this, when someone call him all his calls must transfer to his secretary, depending who is calling the secretary transfer to his boss again, i use the CFwdALL in the general manager phone's but when the secretary would like to transfer to his boss she can not transfer, because CFwdALL is active. So i thought in use intercom for this solution, but when i configure did not work, please any other solution or maybe use the correct configuration for this situation. Thank in advance.
09-29-2009 05:53 AM
Hi!
What about using IPMA with shared line support? The assistant will be able to transfer calls to the manager using consult (asking the manager before transferring the call) or direct transfer (just connect the 2 calls together).
Please check the following documentation for more info:
Cisco Unified Communications Manager Assistant With Shared Line Support
https://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsipmasl.html
How to Use the Assistant Console to Handle Calls
http://www.cisco.com/en/US/docs/voice_ip_comm/cucma/4_0/english/user/guide/ipmacona.html
Regards,
Teresa.
09-29-2009 07:35 AM
If you're using 5.X and above you can configure CFA Destination Override
HTH
java
if this helps, please rate
10-02-2009 08:34 AM
java the call manager is 6.1 and CFA is ok, but not solve the problem. we need response to the boss when someone call him without interrupting his work.
10-02-2009 08:32 AM
thank you Teresa
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide