Hi there. My IP Communicator installs cannot get back to the TFTP server when connecting through the Forticlient VPN on their laptops. I install IP Communicator with their WiFi adapter's MAC as Device Name. But when Forticlient creates the VPN tunnel, it changes the MAC in IP Communicator to a generic Forticlient Virtual Ethernet Adapter MAC which is identical on all laptops.
Is it firewall ports that will fix this or am I missing something else?
Thanks for any help. First time posting.
IP Communicator version v 220.127.116.11 Call Manager 11.6
The IPC can use anything that resembles a valid MAC address, and whatever you configure as device name, is what will be sent, regardless of the actual MAC on the device. Hardcode the device name you wish to use and not let it use a NIC to generate the device name.
If that value matches IPC and your CUCM config, then start looking at connectivity issues on your VPN/firewall.