cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
442
Views
0
Helpful
1
Replies

Jabber 12 Calls Device

MrShata
Beginner
Beginner

Hi There ..

I recently downloaded the CISCO Jabber 12.8 and started using, however, I am not able to get any voice calls to my USB Headset even when I am making the call from the software. All calls goes to the desk phone.

I have a IP Phone 7942 connected on my desk and a USB Headset device connected to my laptop. In Jabber Audio settings I can see the USB headset and I could play sounds through it and also Mic is seen by Jabber. However, the Call Device list has only the desk phone option. I understand it should show something like "Calls through Computer" to be get the the calls through my headset.

Computer is HP Elitebook 840 G6 with Windows 10

USB headset is Logitech H540 

 

Any idea how to get this fixed?

 

2020-07-20_12-01-11.jpg2020-07-20_15-40-20.jpg

 

2020-07-20_15-42-11.jpg

 

1 Reply 1

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

You don't have a CSF device in CUCM to use Jabber as a softphone, you're only using it for deskphone control right now.

You need to configure your CSF device and then you can use Jabber to make/receive calls.

HTH

java

if this helps, please rate
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers