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Beginner

Jabber 12 Calls Device

Hi There ..

I recently downloaded the CISCO Jabber 12.8 and started using, however, I am not able to get any voice calls to my USB Headset even when I am making the call from the software. All calls goes to the desk phone.

I have a IP Phone 7942 connected on my desk and a USB Headset device connected to my laptop. In Jabber Audio settings I can see the USB headset and I could play sounds through it and also Mic is seen by Jabber. However, the Call Device list has only the desk phone option. I understand it should show something like "Calls through Computer" to be get the the calls through my headset.

Computer is HP Elitebook 840 G6 with Windows 10

USB headset is Logitech H540 

 

Any idea how to get this fixed?

 

2020-07-20_12-01-11.jpg2020-07-20_15-40-20.jpg

 

2020-07-20_15-42-11.jpg

 

1 REPLY 1
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Hall of Fame Cisco Employee

You don't have a CSF device in CUCM to use Jabber as a softphone, you're only using it for deskphone control right now.

You need to configure your CSF device and then you can use Jabber to make/receive calls.

HTH

java

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