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Jabber conference issue ,internal conference working but unable to make conference mobile phone

User A (jabber windows) got a call from B (external number) and User A trying to make a conference call to C (mobile number).but call is getting disconnected.i have checked MRGL ,conference bridge registration...etc all are fine.

the same user (A) can make conference with internal users.issue is happening only for one user.

 

please help on this

3 REPLIES 3
Hall of Fame Cisco Employee

Re: Jabber conference issue ,internal conference working but unable to make conference mobile phone

What kind of CFB are you using?

What codecs are enabled?

What codec are you using on the PSTN leg?

HTH

java

if this helps, please rate

Re: Jabber conference issue ,internal conference working but unable to make conference mobile phone

hardware conference

codec g729

how to check pstn codec ?

 

its happening only one user.now i have checked with jabber device line page maximum no.of calls,it was by default 2,i make it 4.

may be it could be the issue r8?

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Hall of Fame Cisco Employee

Re: Jabber conference issue ,internal conference working but unable to make conference mobile phone

You'll have to look at your GW configuration to know what codecs are being used with your configuration, also check on CUCM the regions between your GW and the CFB.

HTH

java

if this helps, please rate
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