Configuring Email notification: GUI
1)
-Make sure "Enable system-wide notification for" is checked, and set for "All Messages"
-Check "Allow user to login to voicemail box to retrieve voicemail when phone notification device is notified."
-Check "Attach voice messages to email notification messages."
2)Go to System->Domain name settings->set your domain name (mycompany.com)
3)Go to System->Domain name settings->set your DNS server if you have one. Click Apply
4)Go to System->SMTP Settings->Set your SMTP server address, as well as any authentication if needed. Click Apply
5) Go to Configure->User->choose user->check the "Enable notification for this user" box at bottom of the screen. Click Apply
6) Go to Configure->User->notification tab->click on "email inbox"
-Input the users email address
-Input a subject text for the email
-Check box "Enable notification to this device "
-Check box "Attach voice message to email notification messages."
-Change "Notification Preference" to "All Messages"
-Set up the Notification schedule, these are the hours that e-mails will be sent. Click Apply
Configuring Email notification: CLI
Here is summary of the steps to do this from the CLI:
To log into CUE from CME: session Service-Engine1/0 session
Configuring an SMTP Server
1. config t
2. smtp server address {hostname | ip-address}
3. end
Configuring System-Wide Settings
1. config t
2. voicemail notification enable
3. voicemail notification preference {all | urgent}
4. voicemail notification email attach
5. voicemail configuration outgoing-email from-address <email-address>
6. end
Enabling Message Notification for a Subscriber
1. config t
2. voicemail notification owner owner-id enable
Configuring Message Notification for E-mail
1. config t
2. username username profile vm-notif-profile email address email-address
3. username username profile vm-notif-profile email enable
4. username username profile vm-notif-profile email attach
5. username username profile vm-notif-profile email preference {all | urgent}
6. username username profile vm-notif-profile email schedule day <day-of-week> active from <hh:mm> to <hh:mm>
7. username username profile vm-notif-profile email text <email-text>
Troubleshooting
To check configuration:
1. show smtp server
2. show voicemail configuration
3. show voicemail notification
4. show voicemail notification restriction-table
5. show voicemail notification owner owner-id profile
6. show voicemail notification owner owner-id email
Make sure that you are able to ping from the CUE to the SMTP server and also that the ip address that reply's when you do this ping is actually the SMTP server ip address, if it is not, ask your customer to add a route to the SMTP server in order to be able to reach the CUE module:
- Start >>-Run>>-cmd
-route add CUE_ip_address mask 255.255.255.255 CME-Router_ip_address
CUE version 8.6 GUI has a SMTP test page. Test SMTP connection with this.You can use a third party tool or CUE to test SMTP connection, one third party tool is: SMTP tester 1.0.1. This is a free tool, look for it in google and doenload it. Set the host, port, username, password, SSL enable or disable? Add from, to, subject field for the email and click on test.
From CME you can use telnet <smtp server ip address> smtp to test the connection between router and SMTP
Email notification CUE Traces
no trace all
clear trace
trace voicemail msgnotif all
trace configapi smtp debug
trace entitymanager NotifDevice all
trace smtp all
sho trace buffer tail
Take a packet capture in CUE interface to check SMTP interaction:
confi t
ip traffic-export profile TAC mode capture
bidirectional
exit
int <CUE interface>
ip traffic-export apply TAC size 10000000
end
traffic-export interface <CUE interface> clear
traffic-export interface <CUE interface> start
<-leave a VM->
traffic-export interface <CUE interface> stop
traffic-export interface <CUE interface> copy tftp://<tftp ip address>/smtp.pcap
