The error you are getting indicates Unity is trying to ring the phone but isn't getting answered. What happens when you try a different extension?
Make sure you use the servername or IP address of the Unity and the correct extension number.
Make sure there are no dialout restrictions in your class of service that would prevent the particular dialout.
Make sure you have ports assigned for TRaP connections in the Ports section of the SA.
If this is Dual Switch, Unity will attempt to use TRaP ports on the switch assigned to your admin account.
Make sure your phone isn't set to forward all calls or something silly like that.
Scott Morgan
Cisco Systems TAC
