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Round Robin Calling

jaughert
Level 1
Level 1

Is there a way to set up round robin calling, where you have x number of users say four. Dial user one - not there, rolls to user two - not there, rolls to user three - not there. BUT returns back to user one for voice mail. I know it will work for two people - but haven't seen where it would work for multiple users.

Thanks

2 Replies 2

kechambe
Level 7
Level 7

Do you have CallManager? CallManager integrations work off the first forwarding station. So if a user called DN2000, which forwarded to DN2001, which forward to Unity, Unity would send the caller to mailbox 2000.

Keith

Running CM 3.1.3A - I can see how to do it there, but how can it be done with several clients? Is there something in Unity that will handle it?