SOFTPHONE 1.3.2 (formerly still not solved Softphone 1.3.1 Issue)

Helmut.schranz · ‎08-12-2002

hi

Still have problems now with :

Softphone 1.3.2

TSP ver. 3.2(0.28)

When I use another user it is working in that constellation !!!

Usersetup Callmanager for both users are the same !

Please Help ,

here are the most recent logs :

08/12/2002 19:10:14.116 ciscotsp001.tsp| CSelsiusTSPLink::GetMessage() Read 53 bytes, message number is 4

08/12/2002 19:10:14.116 ciscotsp001.tsp|<--CSelsiusTSPLink::GetMessage()

08/12/2002 19:10:14.116 ciscotsp001.tsp| CCtiInterface::ReceiveLoop() Received message number 4

08/12/2002 19:10:14.116 ciscotsp001.tsp|-->CCtiInterface::ProcessResponse()

08/12/2002 19:10:14.116 ciscotsp001.tsp|-->CCtiInterface::FindAndRemoveSequenceNumber()

-- ciscomoderator edit: see note below--

Thanks for HELP

Ing. Helmut Schranz

mii ag, lerchenfelder straße 2/203, a-1080 wien

tel: (+43) (0)1 4070587-1251, fax: (+43) (0)1 4070587-7125

mobile: (+43) (0)699 12826005

mailto:helmut.schranz@mii.at

http://www.mii.at

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amishak

Jul 23, 2002, 3:46pm PST (1.)

Hi :

I looked at the trace ..

SelsiusTSP::LostConnectionWorker() Setting the reconnect signal

07/17/2002 20:06:40.741 ciscotsp001.tsp| SelsiusTSP::ConnectLoop() Received connect event.

07/17/2002 20:06:40.741 ciscotsp001.tsp| SelsiusTSP::ConnectLoop() TSP shutting down/does not want to reconnect due to permanent failure and hence do not try to connect

07/17/2002 20:06:40.741 ciscotsp001.tsp| SelsiusTSP::ConnectLoop() Waiting for signal from main thread that there is a request

CSCdv79782 :TSP reconnect fails when connection is lost in middle of reconnect

Fixed in TSP 3.2(0.16) and in future releases

Open a TAC case if you can't find that TSP version.

thanks,

Amisha

-Cisco Systems.

ciscomoderator · ‎08-20-2002

Please refrain from posting very detailed debugs and configurations to this forum. It has been recommended that you open a tac case.

Often times complex troubleshooting issues are best addressed in an interactive session with one of our trained technical assistance engineers. While other forum users may be able to help, it’s often difficult to do so for this type of issue.

To utilize the resources at our Technical Assistance Center, please visit http://www.cisco.com/tac and to open a case with one of our TAC engineers, visit http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.