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Trouble with Built In Conference Feature

amendoza
Level 1
Level 1

This morning I was calling 2 of my internal colleagues using the Conference feature on the Cisco phone. As soon as I tried to conference them both in, the phone would drop both calls and give a busy tone. I tried it twice and it failed both times.

I double checked the Calling Search Space for my Device and for my Line Setting and both should be allowed to make internal as well as external calls. What else am I forgetting to check?

Thanks in Advance,

-Anthony

2 Replies 2

milay
Cisco Employee
Cisco Employee

This sound like a codec issue. Are you using G.729 for either of the call legs?

Mike

I actually got help on another forum and it had to do with my Conference Bridge Resources not being in the proper Media Group...all is well now though!