08-15-2002 09:36 AM - edited 03-12-2019 08:22 PM
I have a situation, where a user will forward an extension directly to voicemail using the User Web Interface. However, she is unable to unforward the phone using the same interface, and we have to do in CM Admin. Any ideas???
08-23-2002 11:32 AM
Use the Call Forwarding Rule Tester to dig into what the issue is:
http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist2/user_gd/pautool.htm#87913
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