Unity 3.0 post install problems

[admin_2]

Hello,<br>We have installed Unity 3.0 on our voice mail server. We have Exchange 2000 on the same server. The install goes fine. I set up my subscriber template import my subscribers from exchange. but when i try and login on the phone as them i hear the the following message,<br><br>"Sorry this sytem is temporaraly unable to complete your call please try again later."<br><br>i see the following messages in the application event log of my system,<br><br>Event Type: Error<br>Event Source: AvConvMsg_MC<br>Event Category: Error <br>Event ID: 10002<br>Date: 10/2/2001<br>Time: 6:43:09 PM<br>User: N/A<br>Computer: UNITY<br>Description:<br>IAvDohMailUser::get_PrimaryMailbox returned [0x80004005] on line 199 of file h:\commsvr\Sources\ConversationEng\AvStateSvr\AvSGetMailboxStatus.cpp <br><br>Running conversation SubMenu on Port 1 <br>Subscriber Display Name : Duane Tursi <br>Subscriber Alias : duane <br><br>Running conversation SubMsgCount on Port 1 <br><br>-----<br><br>Event Type: Error<br>Event Source: AvExchangeMonitor_MC<br>Event Category: Error <br>Event ID: 1003<br>Date: 10/2/2001<br>Time: 6:42:01 PM<br>User: N/A<br>Computer: UNITY<br>Description:<br>Message API call failed. Call = HrGetServerDN Error = Unspecified error<br>. <br><br><br>any ideas?<br><br>

[#2]

Did you run the second half of setup? There should be a shortcut to it on the desktop.

Check a subscriber's profile page in the SA. Does it show the proper alias & home Exchange server?



Scott Morgan
Cisco Systems TAC

[#3]

yup i ran through and did the exchange integrator part of the setup they are showing the correct server and alias.

[#4]

Have a look at this thread and see if it's the MAPI DLL problem... http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=unityent&Number=5932&page=0&view=expanded&sb=5&vc=1#Post5932



Scott Morgan
Cisco Systems TAC

[#5]

no such luck. i searched my drive for the files and they both are 145k.

[kechambe]

Did you install Outlook on the server too?

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

[#7]

I am alos seeing these in my security event log
Event Type: Failure Audit
Event Source: Security
Event Category: Privilege Use
Event ID: 578
Date: 10/2/2001
Time: 7:21:48 PM
User: NETARX\administrator
Computer: UNITY
Description:
Privileged object operation:
Object Server: Security
Object Handle: 4294967295
Process ID: 3388
Primary User Name: UNITY$
Primary Domain: NETARX
Primary Logon ID: (0x0,0x3E7)
Client User Name: administrator
Client Domain: NETARX
Client Logon ID: (0x0,0x24A99)
Privileges: SeIncreaseBasePriorityPrivilege