Unity Forwarding

[egcsuci]

I am currently running Call Manager 3.3 and Unity 4.

The vendor who installed the unity & call manager removed the forwarding. We can no longer us the shcedules. My questions is what do I need to do to re-establish forwarding or have the call look at the Shcedules in Unity before the call goes to the phone?

[ksilva]

I guess you are referring to the Forwarding/Transfer features in Unity Not CCM. If the subsciber is set to have a schedule of Weekdays check to make sure the Weekdays schedule is accurate first. If your subscribers are using All-Hours-All-Days, check to see if the Standard Greeting is Enabled and not Alternate or Closed Greetings. Most likely you are having an issue where the Transfer setting is set to "Send to Subscribers' Greeting" and not "Transfer to Subscriber's Extension" . If this works out to be true download the newest copy of Bulk Edit, and you should be able to clear it up pretty quickly for your system.

[egcsuci]

Thank you for your reply. Unfortunantly I've done tyhis. I have checked the schedules and Unity Issues. Everything looks good on the unity. For some reason that incoming call don't check the unity schedule before they are routed to the caller. i.e. When the system was installed if anyone called extension that we had not assigned they went to the opening greeting for unity now they get a busy signal. Before when calls came in unity would sniff, verify that they would like to recieve the call pertaining to their schedule and then the call the subscriber. That's whats not happening. Also in the Cisco documentation it says in order for thei to work I need to verify that forwarding has been set up in the call manager. Does that sound familiar?