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Viewmail uninstall Error

vrebullida
Level 1
Level 1

hi every body,

i migrating unity 4.0.5 to unity connection 8.5.1 on unified messaging. But when i upgrade VMO 4.2.2 to 8.5.6, the old version of viewmal is not correctly uninstalled.

When i open outlook after uninstallation the following message appear "add-in:c:\programfiles\viewmail\tfxext32.dll(tfxext32.dll)

Can you help me?

Regards.

Vincent

2 Replies 2

majszakm
Level 1
Level 1

Hi Vincent, I'm assuming you since figured out a solution to this, the following 2 solutions are the ones I came across, I used the 2nd one. Works for Outlook 2007 which is where I ran into this problem. Can you update if you solved it another way?


Use the Outlook 2007 Trust Center:

Open Outlook

Navigate the menus through: Tools | Trust Center... | Add-ins (on the left)

Ensure "COM Add-ins" is showing next to "Manage:", at the bottom of the dialog

Click [Go...]

Untick "[ ] The offending extension"

Click [Ok]

Restart Outlook and verify that it worked.


Delete "extend.dat", because the add-ins are cached there.

Close Outlook

Go to My Computer (Windows Explorer)

Navigate the menus through: Tools | Folder Options | [View] tab | "Advanced Settings" section | Hidden Files and Folders

Tick (x) Show Hidden Files and Folders, and click [Ok]

In Windows Explorer, navigate to C:\documents and settings\{username}\Local Settings\Application Data\Microsoft\Outlook

Delete "extend.dat"

Close Windows Explorer, and reopen Outlook

This worked perfect.  Thanks.

Delete "extend.dat", because the add-ins are cached there.

Close Outlook

Go to My Computer (Windows Explorer)

Navigate the menus through: Tools | Folder Options | [View] tab | "Advanced Settings" section | Hidden Files and Folders

Tick (x) Show Hidden Files and Folders, and click [Ok]

In Windows Explorer, navigate to C:\documents and settings\{username}\Local Settings\Application Data\Microsoft\Outlook

Delete "extend.dat"

Close Windows Explorer, and reopen Outlook