Web Attendant and Call Forwarding

[msolak]

Hello,

I have 2 Web Attendants installed with the CallManager 3.12c. The Problem is: The Customer want Forward all Calls to a Voice Mail System (or an other Number) if both Web Attendant users are logged out. If i forward all Calls to the Voice Mail System and deactivate the Call Forward on the IP Phone on next day, all calls will be forwarded to the second Web Attendant although the first Web Attendant user is logged on.

After a Restart and Update of the Phone, the Phone works correctly.

How can i solve this Problem ?

Thanks

Mehmet

[ciscomoderator]

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center (http://www.cisco.com/tac) or speak with a TAC engineer. You can open a TAC case online at http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.