Webcast Recording: Contact Center Metrics - How Does Your Contact Center Compare to Your Industry Peers?
Benchmarking your contact center’s performance against your peers is an industry best practice and an important part of an overall improvement plan. You’re able to identify your strengths and weaknesses, and then take targeted actions to make your contact center more efficient, productive and competitive.
Cisco has recently partnered with BenchmarkPortal and The Center for Customer Driven Quality to conduct a benchmarking study to understand the correlation between technical maturity and the actual performance of call centers, as measured through key objective metrics. View this webcast recording to learn how your contact center stacks up against your industry peers and leave with key takeaways and new insights.
To complement this benchmarking project, Cisco has developed a Contact Center Maturity Model and a patent-pending complementary tool that demonstrates how contact centers derive business value as their contact center maturity improves. During the webcast, we demonstrated this tool to clearly articulate the quantified business benefits of advancing your contact center capabilities with enterprise routing, queuing, chat, email, outbound, and social media capabilities—all key aspects of a Customer Collaboration solution. This webcast recording promises to be an insightful and valuable use of your time.
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...
(view in My Videos)
Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is th...
Hello Admin Community!
I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...