Solved: Glad to be of some assistance

markhavas · ‎06-08-2016

Hello there,

I would greatly appreciate some assistance. I have installed a NM-ESW-16 in my 2811 router and it is coming up with:

Port adapter is disabled.

The device is showing a green power light and it gives a light on the ethernet port when something is plugged in.. Thus showing me that the device appears to be connected properly.

Any assistance is gratefully appreciated!

Mark

cube#sh diag

Slot 0:

C2811 Motherboard with 2FE and integrated VPN Port adapter, 2 ports

Port adapter is analyzed 
Port adapter insertion time 00:22:44 ago
Onboard VPN: v2.3.3

EEPROM contents at hardware discovery:

Hardware Revision        : 1.0
Top Assy. Part Number    : 800-26920-09
Board Revision           : B0
Deviation Number         : 0
Fab Version              : 04
RMA Test History         : 00
RMA Number               : 0-0-0-0
RMA History              : 00
Processor type           : 87 
Hardware date code       : 20100906
MAC Address block size   : 24
CLEI Code                : COMHT00ARC
Product (FRU) Number     : CISCO2811      
Part Number              : 73-10258-08

        Version Identifier       : V10

EEPROM format version 4

EEPROM contents (hex):
  0x00: 04 FF C1 8B 46 4F 43 31 34 33 35 36 4C 58 4C 40
  0x10: 03 E7 41 01 00 C0 46 03 20 00 69 28 09 42 42 30
  0x20: 88 00 00 00 00 02 04 03 00 81 00 00 00 00 04 00
  0x30: 09 87 83 01 32 B7 2A C2 8B 46 54 58 31 34 33 39
  0x40: 41 31 4A 32 C3 06 E8 04 62 49 80 30 43 00 18 C6
  0x50: 8A 43 4F 4D 48 54 30 30 41 52 43 CB 8F 43 49 53
  0x60: 43 4F 32 38 31 31 20 20 20 20 20 20 82 49 28 12
  0x70: 08 89 56 31 30 00 D9 03 40 C1 C2 FF FF FF FF FF



WIC Slot 0:
2nd generation - FXO Voice daughter card (4 port)
Hardware Revision        : 5.0
Top Assy. Part Number    : 800-21589-04
Board Revision           : A0
Deviation Number         : 0-0
Fab Version              : 04
RMA Test History         : 00
RMA Number               : 0-0-0-0
RMA History              : 00
Product (FRU) Number     : VIC2-4FXO
Version Identifier       : V03 
CLEI Code                : CNUIAXJAAB

EEPROM format version 4

EEPROM contents (hex):
  0x00: 04 FF 40 00 4C 41 05 00 C0 46 03 20 00 54 55 04
  0x10: 42 41 30 80 00 00 00 00 02 04 C1 8B 46 4F 43 31
  0x20: 33 32 37 32 59 57 52 03 00 81 00 00 00 00 04 00
  0x30: CB 89 56 49 43 32 2D 34 46 58 4F 89 56 30 33 20
  0x40: C6 8A 43 4E 55 49 41 58 4A 41 41 42 FF FF FF FF
  0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
  0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
  0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF



WIC Slot 1:

4 Port FE Switch

MAC Address block size   : 4
Hardware Revision        : 6.0
Part Number              : 73-8474-06
Board Revision           : A0
Top Assy. Part Number    : 800-24193-02
Deviation Number         : 0
Fab Version              : 05
CLEI Code                : IPUIA00RAA
RMA Test History         : 00
RMA Number               : 0-0-0-0
RMA History              : 00
Product (FRU) Number     : HWIC-4ESW
Version Identifier       : V01 
Connector Type           : 01

EEPROM format version 4

EEPROM contents (hex):
  0x00: 04 FF CF 06 00 23 5E 85 03 28 43 00 04 C1 8B 46
  0x10: 4F 43 31 32 34 34 33 58 37 46 40 00 56 41 06 00
  0x20: 82 49 21 1A 06 42 41 30 C0 46 03 20 00 5E 81 02
  0x30: 88 00 00 00 00 02 05 C6 8A 49 50 55 49 41 30 30
  0x40: 52 41 41 03 00 81 00 00 00 00 04 00 CB 89 48 57
  0x50: 49 43 2D 34 45 53 57 89 56 30 31 20 D9 02 C1 40
  0x60: 05 01 FF FF FF FF FF FF FF FF FF FF FF FF FF FF
  0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF



WIC Slot 3:

9 Port FE Switch

        MAC Address block size   : 9

Hardware Revision        : 8.0
Part Number              : 73-8475-08
Board Revision           : A0
Top Assy. Part Number    : 800-24194-02
Deviation Number         : 0
Fab Version              : 06
CLEI Code                : IPUIA0ZRAA
RMA Test History         : 00
RMA Number               : 0-0-0-0
RMA History              : 00
Product (FRU) Number     : HWIC-D-9ESW
Version Identifier       : V01 
Connector Type           : 01

EEPROM format version 4

EEPROM contents (hex):
  0x00: 04 FF CF 06 00 1A A1 89 27 CA 43 00 09 C1 8B 46
  0x10: 4F 43 31 30 34 38 34 42 46 43 40 00 58 41 08 00
  0x20: 82 49 21 1B 08 42 41 30 C0 46 03 20 00 5E 82 02
  0x30: 88 00 00 00 00 02 06 C6 8A 49 50 55 49 41 30 5A
  0x40: 52 41 41 03 00 81 00 00 00 00 04 00 CB 8B 48 57
  0x50: 49 43 2D 44 2D 39 45 53 57 89 56 30 31 20 D9 02
  0x60: C1 40 05 01 FF FF FF FF FF FF FF FF FF FF FF FF
  0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

9-Port HWIC-ESW Power Daughter Card:

Hardware Revision        : 5.0
Part Number              : 73-8477-05
Board Revision           : A0
Deviation Number         : 0
Fab Version              : 04
RMA Test History         : 00
RMA Number               : 0-0-0-0
RMA History              : 00
Product (FRU) Number     : ILPM-8
Version Identifier       : V01 
CLEI Code                : IPUPACCAAA

EEPROM format version 4

EEPROM contents (hex):
  0x00: 04 FF 40 00 59 41 05 00 82 49 21 1D 05 42 41 30
  0x10: 88 00 00 00 00 02 04 C1 8B 46 4F 43 31 30 35 30
  0x20: 36 42 44 32 03 00 81 00 00 00 00 04 00 CB 86 49
  0x30: 4C 50 4D 2D 38 89 56 30 31 20 C6 8A 49 50 55 50
  0x40: 41 43 43 41 41 41 FF FF FF FF FF FF FF FF FF FF
  0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
  0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
  0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
  0x80: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
  0x90: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
  0xA0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
  0xB0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
  0xC0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
  0xD0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
  0xE0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
  0xF0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF 39 C8



Slot 1:

FastEthernet Port adapter, 16 ports

Port adapter is disabled 
Port adapter insertion time unknown

EEPROM contents at hardware discovery:

Hardware Revision        : 1.0
Top Assy. Part Number    : 800-15156-02
Board Revision           : D0
Deviation Number         : 0-0
Fab Version              : 03
PCB Serial Number        : FOC12494YWV

        RMA Test History         : 00

RMA Number               : 0-0-0-0
RMA History              : 00
MAC Address block size   : 17
Product (FRU) Number     : NM-16ESW
Version Identifier       : V01 

EEPROM format version 4

EEPROM contents (hex):

  0x00: 04 FF 40 02 A9 41 01 00 C0 46 03 20 00 3B 34 02
  0x10: 42 44 30 80 00 00 00 00 02 03 C1 8B 46 4F 43 31
  0x20: 32 34 39 34 59 57 56 03 00 81 00 00 00 00 04 00
  0x30: CF 06 00 23 33 EF B2 76 43 00 11 CB 88 4E 4D 2D
  0x40: 31 36 45 53 57 89 56 30 31 20 FF FF FF FF FF FF
  0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
  0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
  0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF



cube#sh ver
Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version 12.4(24)T, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Wed 25-Feb-09 17:54 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T11, RELEASE SOFTWARE (fc1)

cube uptime is 25 minutes
System returned to ROM by power-on
System restarted at 16:01:41 AEST Thu Jun 9 2016
System image file is "flash:c2800nm-adventerprisek9-mz.124-24.T.bin"


Cisco 2811 (revision 53.51) with 507904K/16384K bytes of memory.
Processor board ID FTX1439A1J2
15 FastEthernet interfaces
1 Virtual Private Network (VPN) Module
4 Voice FXO interfaces
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
126000K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

Leo Laohoo · ‎06-13-2016

*Jun 13 11:03:32.335: %ESWILP_CFG-3-SWITCH_MODULE_COUNT: The number of switching modules in the system exceeds the supported configuration. The system supports a maximum of 2 switching modules.

Here's the reason why.

View solution in original post

Leo Laohoo · ‎06-08-2016

NM-16ESW does not support OIR. Was the router powered OFF when the module was installed? If it was, then post the entire bootup process of the router.

markhavas · ‎06-08-2016

Thanks Leo.

What is OIR?

Will get the serial cable and post the bootup process.

Mark

Leo Laohoo · ‎06-09-2016

OIR = Online Insertion & Removal.

If a module or component supports OIR then the chassis, in your case the router, can remained powered on and the module or component can be inserted into the chassis. If the module or component doesn't support OIR then the chassis must be powered off first before the module or component gets slotted in.

markhavas · ‎06-13-2016

Hi Leo,

Sorry for the delay in replying.

The 2811 was off when I installed the hardware. I have attached the entire bootup process.

Thanks for any assistance provided.

Mark

Leo Laohoo · ‎06-13-2016

*Jun 13 11:03:32.335: %ESWILP_CFG-3-SWITCH_MODULE_COUNT: The number of switching modules in the system exceeds the supported configuration. The system supports a maximum of 2 switching modules.

Here's the reason why.

markhavas · ‎06-14-2016

Thank you so much Leo. That solved the problem. That will teach me to read logs more carefully as I could have solved this myself.

Mark

Leo Laohoo · ‎06-14-2016

Glad to be of some assistance.

2811 and NM-ESW-16