07-04-2014 07:35 AM - edited 03-03-2019 07:29 AM
Hello,
I have a problem regarding BLF keys on my Cisco 509G phones.
It is supplied by HIPCOM the service and the BLF keys are not functioning on the phones.
I was wondering if anyone can advise at all?
03-03-2015 07:41 AM
hi, I hope you have gotten this working, but...
a couple things to check:
is your firmware on the phone recent? if not update it by downloading here https://software.cisco.com/download/release.html?mdfid=282724650&softwareid=282463651&release=7.5.7&relind=AVAILABLE&rellifecycle=&reltype=latest
your provider has to support multiple accounts and subscriptions. they should have a sample of a BLF config they have tested.
please post your function key setup this is probably under:
admin-advanced, phone --> line key <#> --> extended function
instructions for the syntax of the blf function is here
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/csbpipp/ip_phones/administration/guide/frame_source/500-series-7-5-7/ip_phone_admin/2_linesandextensions.html#pgfId-1285657
hope it helps.
dlm...
03-03-2015 07:44 AM
I also noticed Hipcom is a wholesale sip trunking provider, so they may not support BLF directly. I would check your support contact with them before doing a lot of troubleshooting.
you may need a call manager (asterisk, UC, etc) to support this feature with them.
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