Cisco Smartnet for WS-C3750X-48P-S switch.

[forman102]

Hello,

One of my collegues states that:

"With the new 3750X and 3560X Switches you do not have to purchase SmartNET as they are covered by 24X7 hardware replacement for the live of the switch."

I do have 2x 3750X stacked, so I'd like to make sure if this is true? If so how does it work?

Thank you,

forman 

[Richard Burts · Accepted solution]

forman

This is a very interesting question that may have several subtle issues in the answer. I am giving a URL to a Cisco document that discusses the limited lifetime warranty for the 3750X switches.

http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps10745/product_bulletin_c25-607000.html

What I get from reading this includes these points:

- this applies to switches running the base feature sets. If you need some feature available only in IP Services image then you need SMARTnet.

- you have coverage for hardware problems for the lifetime of the switch.

- the hardware coverage provides next business day replacement. Some networks need replacements more quickly that this. What are the requirements for replacement time for your network?

- the warranty provides updates to software, maintenance releases and  bug fixes, but upgrades require a maintenance contract.

- the limited warranty gives you only 90 days of TAC support.. You will get bug fixes as they are released, but what do you do if you have the limited warranty and believe that you are running into a new bug?

Some networks will look at the situation and will be happy with just the limited warranty while other networks will consider the restrictions and uncertainty and decide that SMARTnet is worth it. Where does your network fall in this consideration?

HTH

Rick

[forman102]

Thank you very much for clarification Rick. We do use SMART net 24x7x4 services for our networking equipment and there's no way I will risk downtime of more than a few hours...I still need SMARTnet then.

thanks,

forman

[Richard Burts]

forman

I am glad that I could supply information which helped you to decide which direction you need to go. This is an interesting issue and I believe will be of interest to other readers. Thank you for using the rating system to mark this question as answered - and thanks for the rating. The forum becomes more useful when readers can see a question and can know that information supplied generated a solution. Your marking has helped this process and I hope that it will cause some readers to notice and to read this discussion.

HTH

Rick