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Cisco UC 500 DOA

optlock123
Level 1
Level 1

So I have been working in a new position where I have a contractor that  has set up the company's network and now I have been given the job of  taking over everything that they have done over the past year and a half  or so. The main contact is a little resentful of me coming into his  area even though I have been told to find out everything that I can from  the person and that they are going to be worked down to the very  basics with the exception of a major break down of the system. This past  week I enabled SNMP on all of the routers and reinstalled new UPS  backups on the servers. On Monday morning I came into a system that was  down because one of the main routers was not working. I went though  everything that I knew and then was forced to call the contractor. He  tried to communicate with the router VIA the console cable and an ether  net cable but was unable to talk to it. After about an hour he made the  clam that the changes that I did brought down the systems and the router  would have to be replaced. So my question is. How is it that a simple change on a  router and cause it to go down and be turned into a brick? I don't think  that this is the case and believe that it was related to the fact that  we had some power issues over the weekend and the router was fried by  that instead. How can enabling SNMP knock a router down so hard that you  can talk to it using ANY method? If I made a mistake and changed a setting in the config file can one not just install backup and build from it? How can a mistake "If their was one" make the router not work at all. We have since install a new router under warrinty. But this was a topic that kinda bothered me a little.

Thanks for any advise

1 Reply 1

paolo bevilacqua
Hall of Fame
Hall of Fame

No configuration or "software" activity can damage a router or other networking device. However, coincidences and bad luck happens sometime.

Note, DOA means "Dead On Arrival", that is not working fresh out of the box. In your case, the device had been used before.

My recomendation is to make sure you gain the necessary training and expereince before running the network.

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