12-04-2003 11:25 AM - edited 03-02-2019 12:08 PM
I keep getting errors when I try to update certin 6509 devices on my network.
Following is the error from the distribute Images
command.
Critical Error
Internal Error: Image family type not
defined for given device information.
Probable Cause: The chassis type and card
information are not correct.
Internal error in the system.
Recommended Action: Contact your technical
support representative for assistance.
12-04-2003 12:11 PM
Which application?. RME?. If so, version?
12-04-2003 12:53 PM
RME 3.3
12-04-2003 02:49 PM
This is a known issue in RME 3.3 (CSCdu64853), fixed in the latest IDU for RME 3.3 which you can get from: http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme
12-04-2003 04:41 PM
Thanks for your help. Is there a central repository for known issues with Cisco Works 2000 that I can reference?
12-05-2003 10:41 AM
CCO Bug Toolkit: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl
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