Device Fault Manager install

james_d · ‎03-26-2004

I have Common services 2.2 with RME 3.5 and CM 3.3.

I would like to install Device Fault Manager from the CD I got with my last upgrade. It asks me for a previous version which I don't have. Contacting my Rep for Cisco they said it was contained in the Common Services 2.2 CD. Who do I contact to go from here?

Thanks,

Jim D

bjellig · ‎03-26-2004

Contrary to your rep's statement, the disc you need is part of the LMS 2.2 BUNDLE, not on the Common Services 2.2 component. The bundle should have included the following discs:

-Common Services 2.2

-RME 3.5

-CM 3.3

-DFM 1.2 updated for CS 2.2

-nGenius RTM 1.4

So your original purchase was either missing the DFM disc, or you lost it prior to receiving the maintenance kit (which cannot be installed without the original). I'd go back to your rep and reference your original LMS order to try to get a replacement disc.

james_d · ‎03-26-2004

Thank you, my Rep is now trying to find our "missing link". I am anxious to get it installed.

Sincerely,

Jim D.