08-11-2020 10:50 PM
Hello All.
I have EHWIC-4G-LTE-G in Cisco 1921 and problem:
#sho inv
NAME: "CISCO1921/K9", DESCR: "CISCO1921/K9 chassis, Hw Serial#: FGLxxxx, Hw Revision: 1.0"
PID: CISCO1921/K9 , VID: V05 , SN: XXXX
NAME: "4G WWAN EHWIC - Global Multimode LTE/DC-HSPA+/HSPA+/HSPA/UMTS/EDGE/GPRS on Slot 0 SubSlot 0", DESCR: "4G WWAN EHWIC - Global Multimode LTE/DC-HSPA+/HSPA+/HSPA/UMTS/EDGE/GPRS"
PID: EHWIC-4G-LTE-G , VID: V01 , SN: XXXX
#sho Cellular 0/1/0 all
Hardware Information
====================
Modem Firmware Version =
Modem Firmware built =
Hardware Version =
Device Model ID:
Package Identifier ID:
International Mobile Subscriber Identity (IMSI) =
International Mobile Equipment Identity (IMEI) =
Integrated Circuit Card ID (ICCID) =
Mobile Subscriber Integrated Services
Digital Network-Number (MSISDN) =
Modem Status = Offline
Current Modem Temperature = 0 deg C
PRI SKU ID = , PRI version = , Carrier =
Profile Information
====================
* - Default profile
** - LTE attach profile
When I try upgrade firmware:
#microcode reload cellular 0 0 modem-provision flash:MC7700_03.05.29.03_00_generic_000.000_001.cwe
Reload microcode? [confirm]
Log status of firmware download in routers flash?[confirm]
Firmware download status will be logged in usbflash0:/fwlogfile
Could not create Log File.
usbflash0: may not be installed or may be full. Continu[confirm]
Microcode Reload Process launched for hwic slot=0; hw type=0x721
F/W Upgrade: failed: can not communicate to the card.
Please wait for the modem to come UP
*****************************************************
Modem will be upgraded!
Upgrade process will take up to 15 minutes. During
this time the modem will be unusable.
Please do not remove power or reload the router during
the upgrade process.
*****************************************************
Sending F/W[] to the card [38254284 bytes]:
F/W Upgrade: failed: can not communicate to the card.
Any ideas?
08-11-2020 10:55 PM
- Post the output of sh cellular 0/0/0 all
M.
08-11-2020 10:59 PM
#sh cellular 0/1/0 all
Hardware Information
====================
Modem Firmware Version =
Modem Firmware built =
Hardware Version =
Device Model ID:
Package Identifier ID:
International Mobile Subscriber Identity (IMSI) =
International Mobile Equipment Identity (IMEI) =
Integrated Circuit Card ID (ICCID) =
Mobile Subscriber Integrated Services
Digital Network-Number (MSISDN) =
Modem Status = Offline
Current Modem Temperature = 0 deg C
PRI SKU ID = , PRI version = , Carrier =
Profile Information
====================
* - Default profile
** - LTE attach profile
--More--
Aug 12 05:57:30.015: %CELLWAN-2-SIM_NOT_READY: Cellular0/1/0 Modem is not ready. SIM status may be noData Connection Information
===========================
Profile 1, Packet Session Status = INACTIVE
Profile 2, Packet Session Status = INACTIVE
Profile 3, Packet Session Status = INACTIVE
Profile 4, Packet Session Status = INACTIVE
Profile 5, Packet Session Status = INACTIVE
Profile 6, Packet Session Status = INACTIVE
Profile 7, Packet Session Status = INACTIVE
Profile 8, Packet Session Status = INACTIVE
Profile 9, Packet Session Status = INACTIVE
Profile 10, Packet Session Status = INACTIVE
Profile 11, Packet Session Status = INACTIVE
Profile 12, Packet Session Status = INACTIVE
Profile 13, Packet Session Status = INACTIVE
Profile 14, Packet Session Status = INACTIVE
Profile 15, Packet Session Status = INACTIVE
Profile 16, Packet Session Status = INACTIVE
Network Information
===================
Current System Time = None None 0 0:0:0 0
Current Service Status = Normal
Current Service = Circuit Switched
Current Roaming Status = Home
Network Selection Mode = Automatic
Network =
Mobile Country Code (MCC) = 0
Mobile Network Code (MNC) = 0
Packet switch domain(PS) state = Unknown/Not Applicable
Cell ID = 0
Network MTU is not Available
Radio Information
=================
Radio power mode = online
Channel Number = 0
Current Band = Unknown
Current RSSI = -0 dBm
Current ECIO = -0 dBm
Radio Access Technology(RAT) Preference = No preference specified
Radio Access Technology(RAT) Selected = AUTO
Modem Security Information
==========================
Card Holder Verification (CHV1) = Disabled
SIM Status = Unknown
SIM User Operation Required = None
Number of CHV1 Retries remaining = 0
GPS Information
==========================
GPS info is not available yet.
SMS Information
===============
SMS Service is not available
Number of outgoing SMS pending = 0
Error Information
=================
This command is not supported on this platform.
Modem Crashdump Information
===========================
WIC type is 763
Cellular0/1/0 is MC73xx based
Modem crashdump logging: off
08-12-2020 10:18 AM
- I suspect hardware problem on the EHWIC-4G-LTE-G , possibly discuss with cisco TAC and opt for an RMA-trial.
M.
08-12-2020 10:25 PM
Thank you for answer!
I have no SmartNet :(
08-12-2020 11:56 PM
- I stumbled on this thread , check if it have any relevance for your case :
M.
08-13-2020 07:19 AM
Thank you, I will be try!
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