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initial password for netscout

jpoulos
Level 1
Level 1

‎03-14-2002 06:54 AM - edited ‎03-01-2019 08:52 PM

I just installed netscout, and I can't log in. what is the the admin password? I've tried everything. I even tried to reset it using a .bat file from Cisco to change it to abc123, but that didn't work. Any help is appreciated.

Jpoulos

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rborel
Level 1
Level 1

‎03-14-2002 07:03 AM

Don't know if this is it, but when we did a demo of it the password was ngenius have you tried that?

rborel

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minielsen
Level 2
Level 2

‎03-14-2002 07:36 AM

Assuming that you are talking about NetScout nGenius RTM the password is specified by yourself during install (and the administrator name for that matter). In order to remember it I always use the same login/password as CW2000 uses (admin/admin) initially.

If you have forgotten your login/password you need to uninstall (and if it's on NT clean up in the registry) and reinstall. TAC and NetScout support wasn't able to reset the user name and/or password in a case I worked on where the person installing RTM had left the company (and of course didn't make any documentation and couldn't remember afterwards).

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