06-12-2016 04:06 AM - edited 03-03-2019 08:15 AM
Dear All,
I have recently installed the iso version of cisco prime infrastructure version 3.1
i earlier had cisco mars running and the iso was downloaded by the vendor authorize partner.
now everything is working fine but i need to license the product
when i contacted the dealer he told me to get the details of show UDI
now when I run show UDI it says
prime/admin# show udi
SPID: UNSUPPORTED
VPID: NA
Serial: UNSUPPORTED
then he said that that because it was not installed on vmware. which i strongly feel its not a valid reason
since its a free upgrade from mars by the vendor itself apprecite if someone can advice me how to license the cisco prime
appreciate your kind help and advice
regards
simon
Solved! Go to Solution.
06-22-2016 04:27 AM
Hi
To convert your LMS licenses you need to call licensing@cisco.com
Thanks
PS: Please don't forget to rate and mark as correct answer if this solved your issue
06-16-2016 08:13 PM
Hi
i'm sorry to say that but the only time I get that it was when I've installed it on a virtualbox.
Except that time, I've never seen this kind of issue with the show udi.
Thanks
PS; Please don't forget to rate and mark as correct answer if this solved your issue
06-22-2016 12:00 AM
Thanks a lot for your reply
apprecite
by the way if someone can advice me as ai said earlier how do i go about licensing Cisco prime and i already have before cisco LMS spplicance and there is a free upgrade for lms to cisco prime
apprecite your advice
regards
simon
06-22-2016 04:27 AM
Hi
To convert your LMS licenses you need to call licensing@cisco.com
Thanks
PS: Please don't forget to rate and mark as correct answer if this solved your issue
06-23-2016 12:05 AM
dear supportian,
thanks you so muc
i will email cisco right now and will let you know
regards
simon
god bless U
06-23-2016 04:29 AM
Thanks. You're very welcome
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