Problem syncing to stanby on 6513

[willfachi]

IOS - Ver 12.2(14)SY1

ROM: System Bootstrap, Version 12.1(11r)E1, RELEASE SOFTWARE (fc1)

BOOTLDR: c6sup2_rp Software (c6sup2_rp-JK9SV-M), Version 12.2(14)SY1

___________________________________________________

Attempted to generate RSA key to use ssh and recieved following error message:[% Failed syncing (crypto key generate RSA)]. From that moment on, attempted to come out of config t and recieved follwing error: [Unable to sync config-changed command to standby]. Tried again to exit out of config t by using exit command and recieved:[Unable to sync config-exited command to standby.] Each time, the system will hang for 1 - 3 minutes and then show the error message. I can issue sh run and the speed is up normal but what is going on with syncing to the standby module? Also, one other warning:[Cannot display standby stack due to IPC error]. What is an IPC? I would prefer not to reload the system if possible. It appears that the system is running normally otherwise. Help will be appreciated.

[vkapoor5]

The reason for all the above error messages is your standby might not come up properly after the switch was reloaded. So, there is most probably communication break between Active and standby. So, please re-seat the standby and for your switch, it's hot-swappable for all devices except active supervisor. So, you can directly pull standby and re-seat perfectly.

[willfachi]

Thanks for replying!

To begin with, prior to attempting to generate the RSA key, all previous changes were updating to the standby with no problems. It was only after the RSA attempt that any command that was issued showed sync problems.

The following is an output of the 6513 sh module - hope this helps in troubleshooting:

Mod Ports Card Type Model Serial No.

--- ----- -------------------------------------- ------------------ -----------

1 2 Catalyst 6000 supervisor 2 (Active) WS-X6K-SUP2-2GE SAL0711AG5U

2 2 Catalyst 6000 supervisor 2 (Standby) WS-X6K-SUP2-2GE SAL0711AA6D

3 16 16 port GE RJ45 WS-X6316-GE-TX SAD071301X7

4 16 16 port 1000mb GBIC ethernet WS-X6416-GBIC SAL0711A8K3

5 16 16 port 1000mb GBIC ethernet WS-X6416-GBIC SAL0711A8KQ

6 2 IPSec VPN Accelerator WS-SVC-IPSEC-1 SAD071801YS

9 48 48-port 10/100 mb RJ45 WS-X6148-RJ-45 SAL0710051W

Mod MAC addresses Hw Fw Sw Status

--- ---------------------------------- ------ ------------ ------------ -------

1 0006.d65c.ab9c to 0006.d65c.ab9d 4.2 6.1(3) 7.5(0.94) Ok

2 0008.7dc9.1160 to 0008.7dc9.1161 4.2 6.1(3) 7.5(0.94) Ok

3 0002.7ee5.1420 to 0002.7ee5.142f 1.3 5.4(2) 7.5(0.94) Ok

4 000c.8515.c7d0 to 000c.8515.c7df 2.4 5.4(2) 7.5(0.94) Ok

5 000b.fdf1.8850 to 000b.fdf1.885f 2.4 5.4(2) 7.5(0.94) Ok

6 0003.feab.5d1a to 0003.feab.5d1d 1.2 7.2(1) 7.5(0.94) Ok

9 000c.30a3.ea30 to 000c.30a3.ea5f 1.1 5.4(2) 7.5(0.94) Ok

Mod Sub-Module Model Serial Hw Status

--- --------------------------- --------------- --------------- ------- -------

1 Policy Feature Card 2 WS-F6K-PFC2 SAL0712AGL6 3.3 Ok

1 Cat6k MSFC 2 daughterboard WS-F6K-MSFC2 SAL0705CFH6 2.5 Ok

2 Policy Feature Card 2 WS-F6K-PFC2 SAL0712AHLM 3.3 Ok

2 Cat6k MSFC 2 daughterboard WS-F6K-MSFC2 SAL0706CLFM 2.5 Ok

Mod Online Diag Status

--- -------------------

1 Pass

2 Pass

3 Pass

4 Pass

5 Pass

6 Pass

9 Pass

Wash_Metro#sh redun states

my state = 13 -ACTIVE

peer state = 8 -STANDBY HOT

Mode = Duplex

Unit = Primary

Unit ID = 1

Redundancy Mode (Operational) = Route Processor Redundancy Plus

Redundancy Mode (Configured) = Route Processor Redundancy Plus

Split Mode = Disabled

Manual Swact = Enabled

Communications = Up

client count = 11

client_notification_TMR = 30000 milliseconds

keep_alive TMR = 9000 milliseconds

keep_alive count = 1

keep_alive threshold = 18

RF debug mask = 0x0

tia - willfachi

[Prashanth Krishnappa · Accepted solution]

We had few bugs for this issue. Here is one

http://www.cisco.com/cgi-bin/bugtool/onebug.pl?bugid=CSCed28202

The workaround is to reset the standby Supervisor engine. 122-17d.SXB which is now on CCO has a fix

Hope this helps

[willfachi]

Thanks for the help - it is as we thought!

regards - willfachi