System returned to ROM by bus error.. HELP !!!

dehghan · ‎10-06-2004

Hi

I have a couple of 3662, both having NM-16 modules and single WAN interfaces. They are running IOS version 12.3(10). They randomly crash at diffrent times. I thought it might be a hardware issue, I replaced the boards with no luck. I would be gratefull if some one could help me out.

Heres the error :

Cisco Internetwork Operating System Software

IOS (tm) 3600 Software (C3660-JK9O3S-M), Version 12.3(10), RELEASE SOFTWARE (fc3

)

Compiled Mon 16-Aug-04 20:24 by kellythw

Image text-base: 0x60008AF4, data-base: 0x62240000

ROM: System Bootstrap, Version 12.0(6r)T, RELEASE SOFTWARE (fc1)

3662-Internet uptime is 43 minutes

System returned to ROM by bus error at PC 0x60372E98, address 0x7D41260C at 16:07:56 GMT Wed Oct 6 2004

System restarted at 16:09:18 GMT Wed Oct 6 2004

Thanks.

Richard Burts · ‎10-06-2004

Restarted by bus error could relate either to hardware errors or to software errors. The best way to deal with this issue may be to open a case with the Cisco TAC. Before you do that you can investigate the cause of the problem using the Output Interpreter in the TAC Tools section of CCO.

Another resource you might use is this URL which is about troubleshooting for the 3600 series and has a pretty good section on troubleshooting bus errors:

http://www.cisco.com/en/US/products/hw/routers/ps274/products_tech_note09186a0080094aef.shtml

HTH

Rick

HTH

Rick

dehghan · ‎10-06-2004

Thanks for the reply

I have looked through out cisco.com for help. Unfortunately I don’t have a CCO account so I cant use the bug toolkit, Output Interpreter... . Would very well appreciate it if some one could check this out for me in the bug toolkit (or Output Interpreter)?.

Thanks in advance

Mahdi