User Tracking problem.

[glmrenard]

Hello,

I have a problem with the user tracking module in ciscoworks2000. When I click on it, it connects to the ANI database and the windows become white and ...Nothing. I can't do anything with cisco works. The problem is only when I launch User Tracking.

Please help.

Best regards

Guillaume RENARD

[greg.t.smith]

Have you tried using CiscoWorks in another browser (IE, Netscape, Opera)?

Do you see the same problem if so?

Most often these problems are associated with Java on the client desktop.

Try another browser.

Try uninstalling Java 1.3.1 - automatically re-install when you connect to CiscoWorks again.

Right click on the Java Console icon in the systray and select Show Console to see if any errors are coming up when launching User Tracking.

Make sure your browser settings are correct.

Good luck.