User Tracking problem

[akoussan]

hi,

I have CiscoWorks2000 LMI 2.0 , with Campus manger 3.1,ANI server 4.0

ANI server is working fine.In campus manager the topology service is also working .but when I tried to open the user tracking I got this error

Error building GUI.Leaving application

Java.lang.NullPointerException

The user tracking was working before although it did not show the Username but at least it was working.

Please any help.

[rmushtaq]

Make sure that you're using the correct java plug-in version 1.3.1. Logout of your CW2K completely and close all open web browser windows. Clear your browser's cache. Then restart the browser and launch User Tracking before

launching any other application like Path Analysis or Topology Services. This should help.

[markx]

Another good place to check is from IE Tools menu, under General TAB, click on the Setting TAB under Temporary Internet files, and then view objects. This will report if the Java Runtime is installed correctly, and if it is corrupt or not.