Showing results for 
Search instead for 
Did you mean: 

Voice Site-to-Site MTU Concerns


Hello beautiful people!


I'm looking to get feedback on how people are utilizing MTU and TCP MSS on their sub-interfaces. 

I'm having sporadic issues with my ShoreTel communication from my Branch sites over to my DC where the PBX is installed. ShoreTel stated that I'm having MTU issues from Branch to DC and say I need to make sure I have at least 1400 MTU for communication.

From SD-WAN router to router, I'm able to ping just fine with packet size of 1400 with the DF-Bit set sourcing from my Voice gateway interface over to my DC PBX.

All my sub-interfaces are set to 1496 and I have a TCP MSS-Adjust of 1370.(This was set by Pro Services on my initial site install, so I just copied that config to others.)

When I ping from my Branch voice appliance over to my DC PBX, I get drops starting at packet size of 1373

Can someone assist please. Thanks!!!



1 Accepted Solution

Accepted Solutions

Here is what I read, under Configure Subinterfaces and VLANs :


Ha, that exact same document shows the payload of its tunnels. If this is correct, I should be okay moving TCP MSS to 1400:

On vEdge routers, you must configure the tunnel encapsulation. The encapsulation can be either IPsec or GRE. For IPsec encapsulation, the default MTU is 1442 bytes, and for GRE it is 1468 bytes, These values are a function of overhead required for BFD path MTU discovery, which is enabled by default on all TLOCs. (For more information, see Configuring Control Plane and Data Plane High Availability Parameters.) 

View solution in original post

5 Replies 5

Joseph W. Doherty
Hall of Fame Master Hall of Fame Master
Hall of Fame Master
Generally, VoIP bearer packets are small enough the fragmentation for them is unusual. VoIP control traffic, which unlike the bearer packets, is likely TCP, probably are smallish.

If you're having communication issues, you've eliminated issues dealing with VoIP's latency, jitter and very low packet loss requirements?

BTW, a MTU size of 1496 is unusual, perhaps it's allowing for a MPLS label which hasn't increased the frame size (as it should)? (NB: PPPoE often uses a MTU of 1492.) Also, tcp mss-adjust is generally set to be IP MTU less 40.