How to determine a legitimate hardware issue - AMA

[ciscomoderator]

This event is an opportunity to discuss about How to determine if an RMA is required. This event will help you to understand legitimate hardware failures versus other scenarios that present themselves as hardware issues but may be something else.

Our experts can help you to solve your doubts here after the event!

To participate in this event, please use the button below to ask your questions

Ask questions from Thursday 13th to Friday 21st of May, 2021

Featured experts

Ambrose Taylor is a Technical Leader with the Customer Delivery team at Cisco. He has over 10 years of experience in the IT industry. He has been working at Cisco for eight years, starting in the Catalyst Switching team in 2013. He has been a technical leader for Catalyst products for two years. Ambrose holds a CCIE Enterprise Infrastructure #60254.

Nathan Pan is a Technical Consulting Engineer with the Enterprise Routing and Switching team at Cisco. He has over five years of experience in the IT Industry. He has been working at Cisco for five years, starting in the Catalyst Switching team in 2016 and has been a Tech Lead in the Enterprise Switching team for three years. This year, Nathan will transition to Technical Leader for Catalyst products.

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[ciscomoderator]

Hi Ambrose and Nathan
Thanks for delivering such a valuable session. Please help to cover this remaining question from the live session

• How can we troubleshoot when we have a mixed environment of Nexus and the peer is a Catalyst?

[ambtaylo]

Hello,

The tools demonstrated in this talk are catalyst specific, and are for hardware fault isolation within that device itself. 

For issues between Catalyst & Nexus such as Link up or CRC errors you can use what was presented to help isolate if this is a Catalyst or Nexus issue. If Nexus is suspect, then you will need to locate the similar commands/tools provided for Nexus platform. They will have the commands to check SFP light levels, etc on that device with maybe a different command to get the info.