Cisco ISE Version 3.0.0.458 | MD5 error when upload patches

[adam.james]

Hi all. 

I have a newly installed a ISE node version 3.0.0.458.  It's currently in the evaluation state.  (thinking this is the reason why I have the error I'm getting). 

I am trying upload the most recent patch this node.  I can select the patch which I have download to my local machine, I click install, but it seams to just sit there doing nothing.  It;'s not until I click on another part of the dashboard is when I get the error "Error generating md5/sha256 crypto hash". 

Has anyone else had this error? and if so do you know of a fix?

thanks

Adam

[Marvin Rhoads · Accepted solution]

Typically patching from the GUI takes a good amount of time with no visible output from the interface until it kicks you out as part of the patch installation.

You can apply the patch from the cli if you have a repository setup. You can also monitor patch installation there. First set your terminal length to zero and then tail the ADE.log file. As follows:

terminal length 0
show logging system ade/ADE.log tail

[adam.james]

Hi, thanks for getting back to me.  Your advise helped and pointed me in the right direction.  As it happened our Zscaler app was blocking the registration between the ISE node and Cisco.com  I really only found this out when I was trying to register the Licences.  In the end, I set up a repository and downloaded the patches using the CLI via FTP, this bypassed the error I was getting. Thanks once again.