How can I get Advance Replacement Service added to our current contract?

[jarana002]

We have a contract with description "SBS 8x5xNBD 3yr Small Business Support Svc(SBS)" which still has two years due.  How can I tell if it already includes Advance Replacement for our country (Mexico) ?  If not, is it possible to add this service?

[Marvin Rhoads]

I'm not sure but if you give the Small Business Support Center a call with your contract number or product serial number handy, they will be able to answer you.

Per their contact page, their telephone number for their customers in Mexico is 001-866-915-4503.

[Ferdinand Guasque]

Hi jarana002, i can help you get an additional contract with your current smartnet contract. please send me an email so i can assist you further. 

Ferdinand Guasque

fguasque@cisco.com