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Hi all,Please help to understand the following commands in my voice router which I have just  inherited lately:voice translation-rule 1 rule 1 /^96517\(..\)/ /113\1/voice translation-profile profile1 translate called 1dial-peer voice 1 pots translati...

Duc Vu by Level 1
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We have roughly 20 agents using Cisco Agent Desktop version 85.1.417 and I have one that when she clicks the phone button to answer a call she gets the error: "The agent-  or workflow-initiated action request failed."I reinstalled the program, but sh...

r_stevens by Level 1
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  • 2 replies
  • 0 Helpful votes