Camera image is Dark, even in the middle of the day, until it's rebooted.

[Scott Donahue]

New to Cisco cameras and trying to trouble shoot an issue where our CIVS-IPC-5011 IP HD Dome cameras are dark (left picture) even though it's the middle of the day.  Once I reboot the camera (right picture) than it's back to normal.  Also what's the best, not necessarily default, stream settings such as Bit Rate, Image Rate, and I-Frame interval so people moving though image doesn't look choppy?

[harsandh]

Scott,

You may have a sensor issue, that is getting worse as time goes on.

How long does it take for the image to go dark like that?

I am assuming that you have connected the IRIS control cable inside the camera, and the IRIS control is set to Auto.

I think you open a TAC case have someone troble shoot the camera and grab some logs it and check with the Escalation team.

Harpreet

[Scott Donahue]

Harpreet,

I will check the iris settings tomorrow when I'm back a work, hopefully its a simple fix.  Cameras are not even a month old and vendor installing the system is supposed to be looking into the issue as well.

Thanks,

Scott

[jarodchadwick]

I have the same issue, cameras are less than 12 months old in my case. Does anyone have a solution? Rebooting the camera fixes is for awhile but this is not sustainable!