Camera View error when display in IE11+Win7 Enterprise

[Zi Wei Fan]

Hi all,

When I accessed the VSOM url through IE 11 on VM with OS of Win7 Enterprise, there is an error as snapshot.

But when access by another IE 11 based on PC with OS of Win7 Professional, it works well...

I am wondering if any security setting here?? How can I resolve it? Thanks!

Ziwei

[Scott Olsen]

Sorry, your screenshot embed appears to be broken?  Are we talking about a version of VSM/VSOM here, or the direct Camera UI?

Also, many times, the abstraction that is involved in using Virtual Machines can cause video rendering issues, or prevent things from loading completely.

[Zi Wei Fan]

Thanks Scott,

The error in VSOM7.5 is as below, but camera UI is working well to view.

The VM for accessing VSOM is Win7 Enterprise + IE 11.

I tried to access by a physical PC with Win7 Professional + IE11, it works well !

Ziwei

[Scott Olsen · Accepted solution]

What are you using for a virtualization platform?  Some platforms do a better job of handling hardware accelerated video than others.

Also, IE 11 technically isn't a supported browser in VSM 7.5. According to the release notes, these are the supported browser versions:

• Internet Explorer (IE) 9 and 10
•  Firefox 20.0 or newer
•  Chrome 32.0 or newer

Try ensuring you have all the video acceleration features for your VM enabled, and if you can, try rolling back to IE 10 to see if it makes a difference.

Cheers! 

[Nicholas Hood]

Just a little note to add to this. 

One thing that has solved about 99% of my Internet Explorer issues is to enable the shortcut you use to open IE to run as administrator. I right click on the icon and choose properties>Shortcut tab>Advanced and check the "Run as administrator" box. 

This trick might be obvious to some, but I've been working VSM for many years and never knew this. I wont go into a list of what it helps because each case is different, but I don't have to worry about the little nuances that I did before.

I have this enabled on IE 11 using  Win 7, Win 8.1 and Win 10 tech release.

[Zi Wei Fan]

Thanks Nicholas! Remember that..

Ziwei

[Nadeem Ahmed]

Hello Zi,

Also you can download the profilerTool from cisco.com and run that tool in order to check compatibility  and verify whether You PC has compatible to view videos . This is quite interseting tool to debug PC which  gives output what all error or  missing file present right now.

https://software.cisco.com/download/release.html?mdfid=282848611&flowid=46917&softwareid=282848597&release=7.0.1&relind=AVAILABLE&rellifecycle=&reltype=latest

you can download the same the run the same.

Regards

Nadeem Ahmed

[Zi Wei Fan]

Hi Nadeem,

Thanks! I have tried this tool on VM and PC.

The PC could run, but VM could not run. It has no respons when run it.

There is some saying that it is required GPU when accessed VSOM in browser, but as VM is hosted by UCS without GPU...

Ziwei

[richard.kirchner1]

Have you solved the problem? I had a similar issue, what I did:

Uninstalled the multipane client, ensured the cisco IE add-ons for cisco were enabled. After that it was some security settings that we needed to change on IE to allow connection ( importing security cert., etc.)

After all that I reinstalled the multipane client and it worked.

[Zi Wei Fan]

Hi Richard,

I access VSOM by browser in VM without any graph card. Actually, it is recommend to access by physical card. It works!

PC OS: Win7 64 SP1 + IE11+ client add-on automatically installation.

Try PC to access! Thanks.

Ziwei