cisco 7530pd day/night auto mode not working properly

[gtoscano1]

hey all, I have a handful of 7530PD cameras that I set to auto mode for day/night. At default day and night thresholds, they stay in night mode all day long.  If I set explicitly to day or night, they work properly, but when I switch to auto and use default settings, some immediately switch to night mode even when the view is clearly well lit (outside and sunny). I have to lower the day/night slide to as low as 5 sometimes to get it working, but it doesn't kick back on in the morning the next day. I checked a handful of cameras this morning, and the ones that did switch from night to day did so very late on a sunny morning, like after 9am.

Any thoughts how to resolve this? These seem to occur with some 7530PD cameras, all with rm 2.7.0-20. In all cases, the cameras clearly have enough light coming in where they should not be considered to run in night mode.

thanks

[Raghav-Rao]

We need to look at camera behavior during this explicit time, if IR Filter is shifting depending on the logs.

could Open an TAC for this, this helps troubleshoot better.

[gtoscano1]

Raghav, 

thank you.  The expicit day, night, night schedules in day/night filter work properly, but the auto settings are clearly off. Are there any logs I can post here for you to look at? I exported the log from the camera and looked at the dayNightFilter log: 

2016-08-04 07:59:13 : Black White Mode OFF
2016-08-04 13:39:28 : Black White Mode ON
2016-08-04 13:39:28 : IR CUT OFF
2016-08-04 13:39:28 : IR LED ON

I verified that the cut on/off times matched the recorded video, so its logging properly. I just dont understand how it could cut over. Are there any other logs I should be looking at for better troubleshooting information? I scanned through them but didnt see anything relevant. 

thank you

[Raghav-Rao]

thanks for the info, are these logs while camera is set to Auto mode? how many cameras are affected?

[gtoscano1]

The logs show the camera in day/night mode. The problem is the camera is cutting to night mode when there is clearly a lot of daylight, and back to day way too late in the morning. It's detection of light is poor.